Comments on: Give Employees the Power to Impress Customers http://www.workhappynow.com/2008/08/give-employees-the-power-to-impress-customers/ You must by happy to do great work. Sun, 05 Feb 2012 17:23:22 -0500 http://wordpress.org/?v=2.8.4 hourly 1 By: Customer Service in action or inaction | Footprints on the Mountainside http://www.workhappynow.com/2008/08/give-employees-the-power-to-impress-customers/comment-page-1/#comment-904 Customer Service in action or inaction | Footprints on the Mountainside Mon, 11 Aug 2008 10:35:45 +0000 http://www.workhappynow.com/2008/08/03/give-employees-the-power-to-impress-customers/#comment-904 [...] have been an uneventful situation, yet, it wasn't a good service experience.'; I read this post Work Happy Now! » Give Employees the Power to Impress Customers and compared it with a really bad experience at a local coffee shop last month. Gauri, Ashish, Asha [...] [...] have been an uneventful situation, yet, it wasn’t a good service experience.’; I read this post Work Happy Now! » Give Employees the Power to Impress Customers and compared it with a really bad experience at a local coffee shop last month. Gauri, Ashish, Asha [...]

]]> By: Karl Staib - The Work Happy Guy http://www.workhappynow.com/2008/08/give-employees-the-power-to-impress-customers/comment-page-1/#comment-882 Karl Staib - The Work Happy Guy Thu, 07 Aug 2008 02:17:16 +0000 http://www.workhappynow.com/2008/08/03/give-employees-the-power-to-impress-customers/#comment-882 Hey Lance, that's a perfect example of a business taking customer happiness to the next level. I bet you left a great tip. Hey Lance, that’s a perfect example of a business taking customer happiness to the next level. I bet you left a great tip.

]]> By: Lance http://www.workhappynow.com/2008/08/give-employees-the-power-to-impress-customers/comment-page-1/#comment-877 Lance Wed, 06 Aug 2008 20:57:07 +0000 http://www.workhappynow.com/2008/08/03/give-employees-the-power-to-impress-customers/#comment-877 Reasons like this are why we visit the same places over and over again. Starbucks is a great example - they get it. They get what it takes to keep the customer happy. I had a similar experience at an Applebee's restaurant. When our food was brought out, they incorrectly brought one meal that was not right. When we brought it to their attention, they quickly got it fixed, and brought the right food. That would have been satisfactory. But they exceeded our expectations. We were given that one incorrect meal free, and all the other meals on the bill were discounted at 70% off. And then, on top of that, we were all given a free dessert. So, instead of leaving unhappy, or even merely satisfied, we left overjoyed. And have visited the same restaurant several times since then. They get it too - how to keep customers! <em>Lance's last blog post..<a href='http://www.jungleoflife.com/2008/08/06/simple-fun/' rel="nofollow">Simple Fun</a></em> Reasons like this are why we visit the same places over and over again. Starbucks is a great example – they get it. They get what it takes to keep the customer happy.

I had a similar experience at an Applebee’s restaurant. When our food was brought out, they incorrectly brought one meal that was not right. When we brought it to their attention, they quickly got it fixed, and brought the right food. That would have been satisfactory. But they exceeded our expectations. We were given that one incorrect meal free, and all the other meals on the bill were discounted at 70% off. And then, on top of that, we were all given a free dessert. So, instead of leaving unhappy, or even merely satisfied, we left overjoyed. And have visited the same restaurant several times since then. They get it too – how to keep customers!

Lance’s last blog post..Simple Fun

]]> By: Karl Staib - The Work Happy Guy http://www.workhappynow.com/2008/08/give-employees-the-power-to-impress-customers/comment-page-1/#comment-862 Karl Staib - The Work Happy Guy Tue, 05 Aug 2008 00:20:37 +0000 http://www.workhappynow.com/2008/08/03/give-employees-the-power-to-impress-customers/#comment-862 Hey Chris, that's a great idea from 5 star hotels. More companies should do that, maybe on a $100 to $200 dollar scale. Whatever small amount is given to the employee I know that it would help impress the customer. Hey Chris, that’s a great idea from 5 star hotels. More companies should do that, maybe on a $100 to $200 dollar scale. Whatever small amount is given to the employee I know that it would help impress the customer.

]]> By: chris http://www.workhappynow.com/2008/08/give-employees-the-power-to-impress-customers/comment-page-1/#comment-861 chris Mon, 04 Aug 2008 19:18:42 +0000 http://www.workhappynow.com/2008/08/03/give-employees-the-power-to-impress-customers/#comment-861 Some Five Star Hotels also have the same policy. They give all their employees $2000.00 fund to re-imburse unhappy customers immediately. This is probably the reason why they are 5 Star. This notion also applies at my school. Teachers are empowered to make decisions about the direction of our school. As a result we have a return rate of 95%. <em>chris's last blog post..<a href='http://watdawat.com/2008/08/04/trust/' rel="nofollow">Trust</a></em> Some Five Star Hotels also have the same policy. They give all their employees $2000.00 fund to re-imburse unhappy customers immediately. This is probably the reason why they are 5 Star.

This notion also applies at my school. Teachers are empowered to make decisions about the direction of our school. As a result we have a return rate of 95%.

chris’s last blog post..Trust

]]> By: Karl Staib - The Work Happy Guy http://www.workhappynow.com/2008/08/give-employees-the-power-to-impress-customers/comment-page-1/#comment-860 Karl Staib - The Work Happy Guy Mon, 04 Aug 2008 12:26:40 +0000 http://www.workhappynow.com/2008/08/03/give-employees-the-power-to-impress-customers/#comment-860 Hey Barbara, it's amazing how going that extra mile really makes the difference between a sale and that customer going to a competitor. Hey Barbara, it’s amazing how going that extra mile really makes the difference between a sale and that customer going to a competitor.

]]> By: Barbara Swafford http://www.workhappynow.com/2008/08/give-employees-the-power-to-impress-customers/comment-page-1/#comment-859 Barbara Swafford Mon, 04 Aug 2008 05:38:44 +0000 http://www.workhappynow.com/2008/08/03/give-employees-the-power-to-impress-customers/#comment-859 Hi Karl, The secret to (part of) Starbuck's success is so simple, isn't It? In our business we often go the extra mile, giving our customers more than they asked for, more than we agreed to. It pays off in many ways. <em>Barbara Swafford's last blog post..<a href='http://feeds.feedburner.com/~r/bloggingwithoutablog/DWWZ/~3/355011226/' rel="nofollow">Interview With Lorelle VanFossen - Part 7 - From Blogging to Publishing</a></em> Hi Karl,

The secret to (part of) Starbuck’s success is so simple, isn’t It?

In our business we often go the extra mile, giving our customers more than they asked for, more than we agreed to. It pays off in many ways.

Barbara Swafford’s last blog post..Interview With Lorelle VanFossen – Part 7 – From Blogging to Publishing

]]> By: Rajaie AlKorani http://www.workhappynow.com/2008/08/give-employees-the-power-to-impress-customers/comment-page-1/#comment-856 Rajaie AlKorani Sun, 03 Aug 2008 23:40:27 +0000 http://www.workhappynow.com/2008/08/03/give-employees-the-power-to-impress-customers/#comment-856 I can only imagine the value of the free publicity they got, simple astounding! <em>Rajaie AlKorani's last blog post..<a href='http://www.rajaietalks.com/how-to-effectivley-deal-with-negative-comments-on-your-blog' rel="nofollow">How To Effectively Deal With Negative Comments On Your Blog</a></em> I can only imagine the value of the free publicity they got, simple astounding!

Rajaie AlKorani’s last blog post..How To Effectively Deal With Negative Comments On Your Blog

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