Last month I was talking with a client and we weren’t seeing eye to eye.
I wanted them to try some new ideas because I wanted to see if we could improve our results. They were resistant.
I don’t want to give too much detail away, but we hit an impasse.
Of course we stayed put with our current plan, but I knew we needed to make some improvements.
I felt like I lost the battle, but there was no winner.
We kept getting the same results. We have another meeting set-up next week and I’m hoping we can start to make some small changes.
I’m sharing this with you because I interviewed Daniel Shapiro who is the Founder and Director of the Harvard International Negotiation Program. He wrote a book called Negotiating the Nonnegotiable.
He explains why this happens.
In his book and our interview he explains that it comes down to communication.
Too often we don’t consult with the people in our lives and they feel left out. The something goes for employees and co-workers. They want to be involved. They want to know that we care about their input.
As you listen to the interview think about how you can use these ideas to help you improve your relationships at work and how to get people to listen to your ideas.
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In this interview you’ll learn:
1. The different tools we have during a conflict.
2. How to consult with others so they feel listened to.
3. How do you turn an adversary into a partner.
4. How to ask questions that open people up to your ideas.
5. Reframe the language that you use to get a better response.
What was your favorite takeaway? (Just let us know in the comment section.)
Do you want to learn how to improve your employees performance? My leadership coaching can help you implement the ideas in this interview. Let me know if you are interested in improving your leadership skills so you can improve your team’s results.