How to Use the 5 Whys to Discover Your True Needs
There are many great business processes that the rest of the world doesn’t know about. One of my favorites is Toyota’s “5 Whys.”
The idea is to ask yourself “why” 5 times in order to get to the root of the problem.
For example, a couple of years ago I didn’t want to go to a meeting.
I was having trouble figuring out why, so I used the “5 Whys” method.
1. Why don’t I want to go to this meeting? – Because it’s going to be worthless.
2. Why: Because everyone always talks about the same problems.
3. Why: Because I want to lead the meeting to be more productive, but I’m scared.
4. Why: Because I don’t want to get laughed at.
5. Why: Because my speaking confidence isn’t as strong as it should be.
Filed under: Communication Issues, Knowing YourselfTags: five, issue, job, office, problem, root, solve, Toyota, why, work
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