19 Reasons to Buy Zappos’ Delivering Happiness Book
Zappos has been honored with many accolades these past few years, including Business Week Customer Service Champ of 2009. Tony Hsieh, Zappos’ CEO, has been asked to speak all over the world. Zappos was named one of Fortune’s top 100 companies to work for in 2009.
Many people love to talk about the wonderful success story of Zappos, but some people don’t realize how much work was put into the development of the company. We know that they get raving reviews from customers, but we don’t know what it took to develop the business model that has been so successful.
Read the rest of this entry »
8 Comments »
Work Happiness Expert – Tony Hsieh of Zappos
Tony Hsieh of Zappos is everywhere. He was on the cover of Inc. Magazine. He speaks at large conferences and spreads the Zappos culture message. I felt lucky to hear him speak at SxSW conference this past year.
I’ve touted Tony’s leadership on Work Happy Now. I’ve also been spurred to write a few articles because of his blog. But now I landed an interview with him. Tony’s employee called him a genius. You know when an employee calls his boss a genius, this person must be something special. After all, your employees are the ones who see you for 40 to 50 hours a week and begin to see the cracks.
Tony has made me view work happiness from new angles. I’m glad he is out there in the business world. He helped create Zappos, a company that emphasizes the importance of enjoying work. His concepts are leading the employee revolution, encouraging change in the business world.
Karl: How important is work happiness to you?
Read the rest of this entry »
12 Comments »
Great Leadership Requires Great Communication – Duh!
The problem with my title is everyone knows this, but then why doesn’t everyone do it? Because we get caught up in our egos, making office politics king, instead of creating open lines of communication so everyone is in the loop.
The CEO (Tony Hsieh) of Zappos (a brilliant online shoe company), published an email to his employees on his blog that explained why they laid off 8% of their employees. It was a brilliant way to communicate to the employees of Zappos.
Read the rest of this entry »
4 Comments »